
About Etihad Airways
Ratings
Seven Star PLUS Safety
Product
Passenger rating
See more about Etihad Airways safety ranking
Passenger ratings
Overall Value for Money
3.2
From 130 reviews
Seat and Cabin Space
3.1
From 132 reviews
Customer Service
3.3
From 131 reviews
In Flight Entertainment
3.4
From 130 reviews
Baggage Handling
3.0
From 27 reviews
Check-in Process
2.7
From 29 reviews
Meals and Beverages
3.1
From 132 reviews
Recommend Airline
50.4%
From 123 reviews
Latest updates
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Etihad A321LR Economy Class Review

Latest reviews
View all
Beware, Etihad now uses charter flights! Between Abu Dhabi and Lisbon, Etihad now uses a charter company, Hi Fly. Basically, what you get is a low cost airline for the price of Etihad. I complained to Etihad who couldn't care less.
4 / 10

Worst company we’ve ever flown with. In 2026, we’ve taken 25 flights, and Etihad has been by far the worst. Their customer service was absolutely awful. Because of a delay on the first flight, we missed our connection, and they were no help at all. We would have lost two days of our vacation if we hadn’t found an alternative flight ourselves, which had a 7-hour waiting period and an additional flight stop. On our way back, it was the same story. They announced a 4-hour delay, which meant we would miss our connecting flight again, and they offered no solution. We had to find another flight on our own and wait 7 hours in Abu Dhabi. The food was terrible, the service was terrible, the flight attendants were super rude... nightmare We filed a complaint and never heard back. This ruined the beginning of our honeymoon. ETIHAD never again.
1 / 10

Etihad airways, the best airline ever, I toke a flight Abu Dhabi to Luxembourg
8 / 10

